Privacy Policy

Last updated: September 26, 2026

This Privacy Policy explains how Murixia ("Murixia," "we," "us") collects, uses, shares and protects information when you visit murixia.com or use the Murixia service (the "Service"). Murixia is based in Texas, United States. Questions: hello@murixia.com.

1. Information we collect

Account information: your name, business name, email address, phone number and the settings you choose (for example, reply tone and business details).
Google Business Profile data: if you connect a Google account, we access the business locations you authorize, the reviews on those locations (reviewer display name, rating, review text and date) and the replies to them.
Google authorization tokens: when you connect Google, we store an access token and refresh token so the Service can work while you are not logged in.
Billing information: payments are processed by Stripe. We receive limited details such as your plan and payment status; we do not store full card numbers.
Communications: messages you send us and approval replies you send by email or text.
Basic usage data: technical information such as browser type and pages visited, used to keep the website and Service working.

2. How we use information

To read new reviews on the locations you authorize and draft replies to them.
To post replies to your Google Business Profile, only as you have allowed in your settings. Replies to reviews rated 1–3 stars are only posted after your approval.
To categorize reviews (for example, "slow service") and create alerts and monthly reports for you.
To send you approval requests, alerts, reports and service messages.
To provide support, process payments, prevent abuse and improve the Service.

3. Google user data

Murixia's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We only use Google user data to provide and improve the reply, review-analysis and reporting features you see in Murixia.
We do not sell Google user data, and we do not use it for advertising.
We do not use Google user data to train general-purpose AI models.
People at Murixia do not read your Google data unless you ask us for help, it is needed for security or legal reasons, or the data is aggregated and anonymized.

4. AI processing

To draft replies and categorize reviews, Murixia sends review text and your business settings to a third-party AI provider that processes it on our behalf. We use providers that do not use this data to train their models under the terms we have with them.

5. How we share information

We do not sell personal information. We share information only with service providers who help us run the Service, such as hosting (Netlify and our application host), payments (Stripe), email delivery (for example Brevo and ImprovMX), text messages, and AI processing, and only as needed to provide the Service. We may also share information if required by law or to protect rights and safety.

6. Security

We store Google tokens encrypted, limit who can access data, and use secure (HTTPS) connections. No system is perfectly secure, but we work to protect your information.

7. Data retention and deletion

You can disconnect Google at any time from your Murixia settings or from your Google account at myaccount.google.com/permissions. When you disconnect, we stop accessing your profile and delete stored Google tokens.
If you close your account, we delete your Google data and account data within 30 days, except records we must keep for legal or billing reasons.
To request deletion or a copy of your data, email hello@murixia.com.

8. Your choices

You can update your settings, turn automatic replies on or off, pause the Service, unsubscribe from marketing emails and ask us to access, correct or delete your information.

9. Children

The Service is for businesses and is not directed to children under 13. We do not knowingly collect their information.

10. Changes

We may update this policy. If changes are significant, we will tell customers by email or in the Service. The date at the top shows the latest version.

11. Contact

Murixia · Texas, USA · hello@murixia.com